BTV led the bank rankings 2023 as a sector winner and reached the gold category in the overall ranking.
Mind & Attitude – our sustainability programme
BTV is a company with mind & attitude. From this attitude and inward conviction, we work intensively with topics concerning the future, develop sustainable solutions, and take bold steps.
Our conviction
We are a company with mind & attitude. Mind means recognising what’s right. Attitude means doing what’s right. From this attitude and inward conviction, we work intensively with topics concerning the future, develop sustainable solutions, and take bold steps.
We’re responsible for social, economic, and ecological concerns. Through our long-term, forward-looking, and reliable actions, we contribute to the wellbeing of future generations.
Strategic sustainability goals
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Strategy & governance
We establish mind & attitude in all areas of the company.
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Customers & products
We offer personalised support and sustainable, customer-oriented products.
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Employees
We’re an attractive, reliable, safe employer for our employees.
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Environment & resources
We actively assume responsibility for our resources and our environment.
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Society & social
We assume social and societal responsibility.
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Stakeholders
We work together with our stakeholders as partners.
Strategy & governance
We establish mind & attitude in all areas of the company.
Target vision
We create an awareness and understanding of sustainable, responsible actions in our employees, customers, and stakeholders. This is based on a sustainable business strategy, conscientious company leadership, and a values-based corporate culture.
Essential topics
- Business strategy
- Sustainability strategy
- Corporate culture
- Decisions
- Governance
Customers & products
Very high customer satisfaction through personalised support, long-term customer relationships, and sustainable, customer-oriented products.
Target vision
As a host in personal conversations and in the digital world, we enable our customers to make sustainable banking transactions and maintain responsible, long-term customer relations. With the goal of a strong, trusting partnership, we advise our customers holistically and individually and inspire them with expertise and quick actions. Our product range and services reflect our responsibility toward our customers, the environment, and society.
Essential topics
- Investing responsibly
- Financing responsibly
- Customer satisfaction
- Innovation and digitisation
Employees
We’re an attractive, reliable, safe employer for our employees.
Target vision
In designing the work environment, we advocate a corporate culture in which people value progress, health, and reliability and assume responsibility. Equal opportunity for all employees regardless of age, gender, origin, and sexual orientation is a given. According to the motto: Whoever has the ability and the inclination will be given the chance.
Essential topics
- Further development
- Diversity
- Health
- Reliable employer
Environment & resources
We actively assume responsibility for our resources and our environment and motivate customers and partners to practice sustainable behaviour.
Target vision
We acknowledge our responsibility toward the environment and verifiably use resources sparingly and conscientiously. We reduce our resource consumption and CO2 emissions and therefore contribute to environmental and climate protection. At the same time, we make our environment, stakeholders, and network aware of acting toward that end.
Essential topics
- Carbon Footprint & Energy
- Mobility
- Resource consumption
- Sustainable procurement
Society & social
We assume social and societal responsibility and are actively engaged in the artistic and cultural life of our region.
Target vision
We put our social and societal responsibility into practice through our commitment. Together, we’re creating a livable future within our market area. We use our resources where they have a positive effect: for meaningful companies and ideas. We share our values, convictions, and experiences, actively convey them to the outside, and want to be a model for future generations.
Essential topics
- Societal responsibility
- Social responsibility
- Art and culture
Stakeholders
We work together with our stakeholders as partners and consider their needs.
Target vision
We work trustingly and constructively together with all people, organisations, and institutions that have an economic or social interest in the actions of the BTV. And we seek long-term relationships to that end. We consider the stakeholders’ interests while making sure they are balanced and appropriate.
Essential topics
- Shareholders and supervisory board
- Suppliers and service providers
- NGOs, NPOs, networks, special interest groups
- Authorities, politics
- Media
Projects and measures
Mind & attitude is reflected in the BTV in many topics and projects.
Awards
Our employees win our customers over by handling their deposits reliably, sustainably, and successfully. And we perform well in international rankings. We’ve also achieved excellent results as an employer and in terms of service orientation.
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That being said, awards and success in the past don’t guarantee success or value development in the future.